July 20, 2016
November 10, 2016
I have sent you a separate email as well. I am sorry that you too are dealing with the illegal counterfeit goods of your works on the Alibaba/Aliexpress web sites.
I have not had the same success you have had in getting the illegal copies removed. It states when I am filing the information for Ali Protect that I can use my drivers license to verify who I am but it will not accept my drivers license. The only luck we have had with any removals is by sending cease and desist to some of the sellers. Most just ignore but others have complied.
My entire story is documented on my facebook page, complete with links of video footage of what this nightmare has been like for my art business just over the past month with trying to report these illegal goods to Alibaba/Aliexpress. It can be read at https://www.facebook.com/MichelKeckArt/photos/a.193150819955.26346.177061754955/10150815521884956/?type=3&theater
If there are any other business owners who are having the same negative response from Alibaba/Aliexpress with trying to obtain help from them in the removal of the illegal copies of your products please reach out to me. phone: 812-859-4191 or through my facebook page.
I have heard most say that their stories are just like mine, provide Alibaba/Aliexpress with all the required information and still no results in getting the illegal goods removed.
I contacted the U.S. embassy in China to assist me and that has been the only help I have had to date. My contact there is taking this matter very seriously and has made the head of the global IP Enforcement team at Alibaba. I have received an email saying he would speak with me to assist so I am hoping that I receive that follow up phone call tomorrow.
I have over 35 stores, totaling more than 500 different products between these different sellers that I have to report one by one. The process for me has not been a successful one even when providing them my drivers license and the registration numbers I have received from the U.S. copyright office of the works I am reporting.
Thank you for sharing your story and allowing me to share mine.
July 22, 2016
I love Juniper…will there be more of her?
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